I have 2 agency assignments at the same time – is this a problem?

No, it’s not a problem. Simply provide us with each agency’s details and our Contract Services team will get in touch with the agencies for ...

How do I request a reference?

Please e-mail our Customer Care team initially on customer.care@paystream.co.uk. We will review your request and provide a response in no la...

Am I self employed or employed by PayStream?

You are an employee of PayStream. On joining you sign an employment contract with PayStream and you are entitled to all the standard rights ...

Who employs me, you or the agency?

You are employed by PayStream, not your agency.

Do I get a P60?

If you are still employed by PayStream at the end of the financial year, you will be provided with a P60 by the 31st May of that year. This ...

What happens when my assignment ends?

When your assignment ends please notify our Customer Care team as soon as possible. If you have found permanent employment elsewhere we will...

How long will it take me to get my P45?

Once PayStream have confirmed your employment has ended, you can expect to receive your P45 in 3 working days to the email address we hold o...

How can I rejoin PayStream?

It’s very simple to re-join, it takes just a couple of minutes online. All you need to do is email or call our Customer Care team and they w...

Do I need to send my timesheet to you?

This will depend on the arrangement we have with your agency. If we require a copy of your timesheet, we will tell you this when you join an...

How do I submit my hours to PayStream?

This will depend on your agency. If you are unsure please reach out to our friendly customer care team and we would be happy to confirm this...

How do I request my P45?

You can request your P45 by contacting the Customer Care team on customer.care@paystream.co.uk and confirming you wish to end your employmen...

Am I insured as an employee of PayStream?

Yes, as our employee you will be insured for Employers Liability, Public and Products Liability and Professional indemnity insurance. The in...

Where can I find my Employment contract?

Your employment contract can be found in the “Employment Contracts” section located in More.

Where can I find my assignment schedule?

Your assignment schedule can be found in the “More” section of the app under “My Documents”.

Where can I find my P60?

Your P60 can be found in the “More” section of the app under “My Documents”.

Can I submit a timesheet on the app?

Timesheets can be submitted via the app by navigating to timesheets. Clicking on the plus symbol allows you create a new timesheet

I have agency-paid-expenses, how will this work?

An invoice will need to be sent the agency/client (unless they are self-billing) to ensure that these expenses are reimbursed. For us to pre...