How do I get copies of my previous payslips?

Copies of all of your payslips from your current employment are available for you to download via the app in the “Payslips” section. If you ...

How do I update my bank account details with you?

You can update your bank details in the profile section of the app under “My Bank Details”

Can I be paid weekly or monthly?

Your payment terms will reflect those of your Agency and so we will pay you depending on the agency payment terms in place, normally weekly ...

How will I be paid?

You will be paid into your nominated bank account based on a payment timing and frequency agreed with your agency. Your payment terms will r...

How do I know that I have been paid?

Each time we make a payment to you, you will receive a payment notification through the app. Your payslip will be available to download via ...

How can I tell if my payment is processing?

If a payment is processing for you it will show in the home page of your app and will confirm when you can expect to receive that payment.

Who can I contact to discuss my payment?

If you have any questions regarding your payment, you can discuss this with our friendly customer care team by emailing or calling us.

What is the Apprenticeship Levy on my payslip?

The apprenticeship Levy is an amount payable to HMRC to support UK apprenticeships and grow the workforce. This is calculated at a rate of 0...

What is the difference between Employers National Insurance and Employees National Insurance?

Employers National insurance is payable by all UK employers if their employees’ earnings qualify. In our capacity as employer, we make these...

Where can I find my payslips?

All of your payslips from your current employment are available to view or download in the “Payslips” section of the app. If you need to vie...

How do I view my latest payment?

You can view your latest payment by clicking on “Latest Pay” at the top of the home page.

How do I know when you are processing my payment?

This will be available for you to view on the Home Page and details when the payment will be made.

Where can I find my payslips?

All of your payslips from your current employment are available to view or download in the “Payslips” section of the app. If you need to vie...

How do I search for a payslip between a specific set of dates?

You can search for payslips by date by clicking on the magnifying glass at the top right hand of the “Payslips” page, which will allow you t...